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Hotel Lawyers: Americans with Disabilities Act — How recent ADA developments can affect your hotel. Are you ready for a class action ADA lawsuit because of your hotel website?

4 January 2009

Recent ADA Guidelines and the Target case provide a big wakeup call to the hotel industry for its internet “channel” of distribution. When the Americans with Disabilities Act (ADA) was enacted by Congress in July 1990, the Internet was in its infancy and few, if any, considered its applicability to cyberspace. But a settlement of a cyberspace lawsuit in a major case on the issue pending in Federal Court stands to set a precedent with far reaching implications for the hotel industry as well as the nation’s retailers.

Is your hotel ready for an ADA Class Action
because visually impaired do not have accessibility?

Martin H. Orlick | Hotel Lawyer

Target Corporation was sued under the ADA for inaccessibility of its website.

We gave you an early heads up about how lawsuits brought under the Americans With Disabilities Act (ADA) can target your website or online reservation system . . . and what you should do about it now. (See ” Hospitality Lawyers: Defending ADA lawsuits. How your hotel website can make you a target for ADA lawsuits.”)

Now there is much more.

For those of us who have been studying the development of the newly proposed ADA guidelines, we fully expect more stringent access regulations for those doing business with the public like hotels and restaurants. In National Federation of the Blind vs. Target Corporation, one of the first cases of its kind, plaintiffs alleged that Target’s website was an extension of its retail stores, and that its online offerings were not accessible to and useable by visually impaired customers. The same arguments apply equally well to hospitality properties.

ADA website claim certified as a class action.

After protracted and expensive litigation and rulings on class certification, Target and the plaintiffs deemed settlement rather than continued, uncertain litigation, to be in everyone’s best interest. Although the trial court’s rulings and the settlement are not binding legal precedent for future litigations, for those of us working in the ADA area, we believe this case has blazed some trails that will be easier to follow for other courts, and likely raised the mark to follow.

Importantly, the trial court determined that a website is an extension of the retail store operations. Because retail outlets, like hotels, are places of “public accommodation,” the court found that the ADA’s protections require the website to be similarly accessible to the public, including the visually impaired. The courts have not seen it that way previously.

Furthermore, the court certified the case for a national class action by visually impaired visitors to the company’s web site, greatly expanding the potential magnitude of damages.

Target agreed to perform additional work on its website to accommodate visually impaired and blind customers, making its website one of the most accessible of any retailer. Target also agreed to create a $6 million fund against which plaintiffs can make claims.

If you use the internet or world wide web, be sure you comply with ADA interpretations.

Why is the Target case and settlement important to the hospitality industry? Simply put, a court that would accept the principles of this case, would likely determine that such principles apply equally to hotels and restaurants. Hotels are perhaps the classic example of places of “public accommodation.” And once you reach that conclusion, it is hard to distinguish the rest of the Target case implications. How are hotel web sites any less of an extension of hotel operations than Target’s website and retail outlets?

But the certification of a national class of visually impaired visitors to a company’s website is a wakeup call to all businesses which provide online services to their customers.

Specifically, for those in the hospitality industry who rely on their online reservation services, and for third-party reservation providers, the Target case has widespread implications for liability. It suggests that such websites must be accessible to all visually (and hearing?) impaired visitors.

More ADA changes are coming with important impact on the hotel industry.

The American Hotel & Lodging Association (AH&LA) has been working with the Department of Justice (DOJ) concerning the newly proposed revisions to the Americans with Disabilities Act/Accessibility Guidelines (“ADAAG”), the first revisions since 1994, dealing with online reservation requirements. The DOJ’s June 17, 2008 “Notice of Proposed Rulemaking” would fundamentally rewrite the accessibility guidelines applicable to hotel accommodations and construction. The new guidelines, if adopted (as is likely the case), will affect reservations policies and procedures throughout the industry.

The AH&LA has advised the Justice Department that the proposed renovated guidelines will be both technologically difficult to implement, and that the attendant costs will be substantial, with uncertain results in ensuring disabled guests will be able to reserve accessible guestrooms. The AH&LA has asked Main Justice to clarify that the new ADAAG guidelines will not apply to third-party reservation providers. However, in light of the Target case and the fact that the proposed ADAAG guidelines have been under extensive consideration for the past five years, it is likely that strict accessibility requirements will be placed on the industry in general and online reservation systems in particular. Beware.

Other articles on ADA

If you found this article of interest, you may want to check out some of the other articles on this topic on which can all be found under the “HOTEL LAW TOPIC” of “ADA” at the top of the home page (or by clicking here). The following are titles and links to some of those articles:

ADA Compliance and Defense Lawyer: Starwood Hotels and The Phoenician get an expensive (and unnecessary) lesson in ADA compliance. Who’s next?

A blast against frivolous, serial ADA lawsuits in striking the right balance

ADA defense lawyers: When disabled hotel guests’ needs go beyond the norm for typical guests, what do hotel owners and managers have to do?

Hospitality Lawyers: ADA Sweeps by U.S. Department of Justice — Coming to a theater district or Hotel near you soon? How to get ready before it’s too late.

Hotel Lawyers: Americans with Disabilities Act — How recent ADA developments can affect your hotel. Are you ready for a class action ADA lawsuit because of your hotel website?

Hospitality Lawyer with urgent ADA warning: You won’t believe what they want to do with ADA now

Hospitality Lawyers: Defending ADA lawsuits. How your hotel website can make you a target for ADA lawsuits

Hotel Lawyer: How hotel swimming pools may spawn ADA lawsuits and what to do about it.

Hospitality Lawyer — Who’s crying “Woof”? What you must know about the ADA requirements for disabled guests and their service animals

Hospitality Lawyer — Landmark ADA case could provide relief for California hotels.

Hospitality Lawyer: ADA Update — Federal Courts Denying Plaintiffs’ Attorneys’ Fees

Hospitality Lawyer: Big ADA Changes Coming to Hotels

Hotel & Timeshare Lawyer: Does the timeshare exit strategy or repositioning your property create ADA problems?


Martin H. Orlick is a senior member of the law firm’s Global Hospitality Group® and a partner in the Firm’s Real Estate Department. He has helped clients with more than 300 ADA cases for hotels and other businesses. He is also a member of the American College of Real Estate Lawyers (ACREL). For more information about ADA compliance and defense, contact Martin H. Orlick at 415.984.9667 or

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