6 April 2009
Ask the Hotel Lawyer™: What can we learn from the bedbug story? Bedbugs have plagued the hospitality industry for centuries and seem to be making a resurgence.
But there is an iconic story about a “bedbug letter” which is also instructive on the importance of treating people with respect and dignity, and the embarrassment (and financial costs) “important people” can cause to their colleagues and their companies when they forget these lessons.
Here’s the story, as told by Hotel Lawyer Robert Braun for www.HotelLawBlog.com readers, and a real life lesson from last week.



